The fastest way to get help is email. Write to [email protected] from the address you signed up with, say what you were doing, and include the device you use. Replies usually come within the same week.
A run failed
The run's card shows a short message saying it didn't finish. Delete that card and start the run again. A run that fails to start isn't charged. If the same song keeps failing, email [email protected] with the song name and that gets it fixed faster.
The first run was slow
The backend sleeps when nobody is using it, so the first run after a quiet stretch takes a little longer while it wakes up. A Mini run normally lands in about 10 to 30 seconds and a Max run in about 30 to 60.
I can't sign in
Use the password reset link on the sign-in screen. TYPE-02 and the Type Studio app share one account, so a password that works in one works in the other. If the reset email doesn't arrive, check spam, then email [email protected].
My Type Pro subscription isn't showing
Open the paywall and tap Restore Purchases while signed in to the account that bought it. Subscription status is checked on the backend, so it can take a moment to appear after a purchase. If it still doesn't show, email [email protected] with the date you subscribed.
Cancelling Type Pro
Apple and Google manage the subscription, so cancel it in your App Store or Google Play account settings at least 24 hours before the renewal date. Cancelling stops future charges, and refunds are handled by Apple or Google under their own policies.
A recommendation was wrong
Picks and their reasons are written by an AI and can be wrong. A Max chat request, for example asking for something more acoustic, or another run usually does better. Wrong facts about a song are worth reporting to [email protected].
Deleting your account
See Delete your account for the steps and what gets removed.